Right of revocation
Revocation Right
Consumers shall be able to revoke their contractual statement within two weeks without stating their reasons in text form (e.g. letter, fax, e-mail) or by returning the goods. Should they only be informed of this right of revocation after conclusion of the contract the period of time permitted shall be one month. Said period of time shall begin at the earliest at the point in time at which the consumer was informed in writing of the revocation right, but not, however, before the day on which the goods were delivered. The revocation deadline shall be deemed to have been complied with if the revocation or the goods were dispatched in time. The revocation must be sent to the above address of LULU.
In accordance with Section 312 d para. 4 of the German Civil Code this revocation right shall not apply to contracts for the delivery of goods manufactured to clients’ specifications / wishes or which are clearly tailor-made to their own personal needs, as well as all special editions, i.e. if on account of taking into consideration the consumers’ wishes the goods were unable to be sold elsewhere or only with an unacceptable reduction in price.
In the case of effective revocation the services received by both parties shall be reimbursed and any usage derived surrendered. Should the consumer not be able to reimburse the service received at all or only in part, or only in a worse condition, he shall provide LULU with compensation accordingly. This shall not apply should the deterioration in the condition of the goods be attributable only to their having been examined, as would have been possible, for example, had they been on sale in a shop. Furthermore the consumer can avoid the compensation obligation by not making use of the goods as the owner and refrains from anything that encroaches on their value.
Goods capable of being forwarded by parcel shall be returned in full, in immaculate condition, including all undamaged packaging parts and in an insured parcel to the return address stated on the bill. Goods not able to be forwarded by parcel shall be collected from the consumer by a forwarding company.
The consumer shall cover the costs of the return should the goods delivered correspond to those ordered and should the price of the goods being returned not exceed EUR 40 or should the consumer, in the case of a higher price for the goods, at the time of the revocation not yet have completed his obligations or made a contractually agreed partial payment. The return shall otherwise be free of charge for the consumer.
LULU design e.K.
Elbestraße 49
71522 Backnang
eMail: sales.de@lulu-living.com
